Gorgias Pricing (2026)
E-commerce customer service helpdesk built specifically for Shopify, BigCommerce, and Magento.
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📋 Gorgias Official 2026 Pricing Tiers
Detailed breakdown of plan inclusions, export allowances, and user limits.
| Tier Name | Monthly Rate | Annual (per Mo) | Pricing Model | Key Inclusions |
|---|---|---|---|---|
| Starter | $10 /mo | $10 /mo | Flat Account Fee |
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| Basic | $60 /mo | $50 /mo | Flat Account Fee |
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| Pro | $360 /mo | $300 /mo | Flat Account Fee |
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| Advanced | $900 /mo | $750 /mo | Flat Account Fee |
|
⚠️ Hidden Costs & Overages to Watch Out For
- Ticket overage fees: $35 to $60 per additional pack of 100 tickets
- Automate AI add-on (order tracking widget, flow automation) costs extra $30 to $180/month
- Voice support add-on charges per minute for inbound/outbound calls
⚖️ Gorgias Pros & Cons
Advantages
- Direct Shopify actions: refund, cancel, discount, and create orders without leaving helpdesk ticket
- Unified inbox merging email, live chat, Instagram DMs, Facebook comments, and SMS
- AI ticket deflection automatically resolves common "Where is my order?" (WISMO) queries
Limitations
- Pricing model is strictly based on ticket volume, punishing stores with seasonal support spikes
- Ticket overages are billed at punitive rates ($0.40 to $0.60 per extra ticket)
- Phone dialer integration costs extra on lower plans
Compare Gorgias Head-to-Head:
Frequently Asked Questions About Gorgias Pricing
Does Gorgias offer a free plan or free trial in 2026?
Gorgias does not offer a permanent free plan, but they typically provide a 7-day to 14-day free trial or demo upon sign-up.
Are Gorgias subscription plans billed per seat or flat rate?
Gorgias charges a flat monthly platform subscription fee with fixed credit or usage allowances regardless of how many team members log in.
What are the biggest hidden costs to watch out for with Gorgias?
The most common hidden charges include: Ticket overage fees: $35 to $60 per additional pack of 100 tickets; Automate AI add-on (order tracking widget, flow automation) costs extra $30 to $180/month; Voice support add-on charges per minute for inbound/outbound calls.
What are the best cheaper alternatives to Gorgias?
Top alternatives include Intercom, Klaviyo, Shopify, Omnisend. Check out our dedicated alternatives page for side-by-side cost comparisons.