Gorgias vs Recharge
Complete 2026 battlecard: Which platform offers better ROI for your team size and workflow?
Gorgias
E-Commerce & D2C Stack
$10/mo
★ 4.6 (2200)
E-commerce customer service helpdesk built specifically for Shopify, BigCommerce, and Magento.
Try Gorgias ↗VS
Recharge
E-Commerce & D2C Stack
$99/mo
★ 4.5 (1800)
Leading subscription management and recurring payments platform for e-commerce brands.
Try Recharge ↗💰 Team Size Total Monthly Cost Breakdown
Estimated monthly cost across team sizes based on baseline entry commercial plans.
| Team Size | Gorgias Total Cost | Recharge Total Cost | Price Advantage |
|---|---|---|---|
| 5 Active Users | $10/mo | $99/mo | Gorgias saves $89 |
| 10 Active Users | $10/mo | $99/mo | Gorgias saves $89 |
| 25 Active Users | $10/mo | $99/mo | Gorgias saves $89 |
⚠️ Hidden Costs Comparison
Gorgias Hidden Fees
- Ticket overage fees: $35 to $60 per additional pack of 100 tickets
- Automate AI add-on (order tracking widget, flow automation) costs extra $30 to $180/month
- Voice support add-on charges per minute for inbound/outbound calls
Recharge Hidden Fees
- Transaction processing fee: 1.25% + 19¢ per transaction on Standard plan
- Pro plan transaction fee: 1.0% + 19¢ on top of $499/month platform fee
- SMS notifications powered by Klaviyo or external provider incur additional usage fees
🏆 The Verdict: Which Tool Should You Pick?
Choose Gorgias if:
E-commerce support teams wanting to refund, cancel, or edit Shopify orders directly inside customer chat tickets.
Choose Recharge if:
Subscription-box businesses, consumable replenishment brands, and recurring digital memberships.