Gorgias vs Klaviyo
Complete 2026 battlecard: Which platform offers better ROI for your team size and workflow?
Gorgias
E-Commerce & D2C Stack
$10/mo
★ 4.6 (2200)
E-commerce customer service helpdesk built specifically for Shopify, BigCommerce, and Magento.
Try Gorgias ↗VS
Klaviyo
E-Commerce & D2C Stack
$30/mo
★ 4.7 (9100)
Intelligent e-commerce email marketing, SMS automation, and customer data platform (CDP).
Try Klaviyo ↗💰 Team Size Total Monthly Cost Breakdown
Estimated monthly cost across team sizes based on baseline entry commercial plans.
| Team Size | Gorgias Total Cost | Klaviyo Total Cost | Price Advantage |
|---|---|---|---|
| 5 Active Users | $10/mo | $30/mo | Gorgias saves $20 |
| 10 Active Users | $10/mo | $30/mo | Gorgias saves $20 |
| 25 Active Users | $10/mo | $30/mo | Gorgias saves $20 |
⚠️ Hidden Costs Comparison
Gorgias Hidden Fees
- Ticket overage fees: $35 to $60 per additional pack of 100 tickets
- Automate AI add-on (order tracking widget, flow automation) costs extra $30 to $180/month
- Voice support add-on charges per minute for inbound/outbound calls
Klaviyo Hidden Fees
- SMS credits billed separately (e.g., $15/mo for 1,250 SMS credits; MMS costs 3 credits)
- Unengaged contacts still count toward your billing tier unless proactively pruned
- Dedicated sending IP costs $150/month for high-volume senders
🏆 The Verdict: Which Tool Should You Pick?
Choose Gorgias if:
E-commerce support teams wanting to refund, cancel, or edit Shopify orders directly inside customer chat tickets.
Choose Klaviyo if:
D2C brands seeking maximum revenue attribution from abandoned cart, browse abandonment, and post-purchase email flows.